[Remote] Account Manager – K-Beauty Brands

Note: The job is a remote job and is open to candidates in USA. Spotlight Media is a leading TikTok Shop Partner agency focused on scaling K-beauty brands through customized strategies. The Account Manager will serve as the primary Korean-language contact for K-beauty brand partners, ensuring effective communication and project execution while maintaining account health and supporting growth initiatives.

Responsibilities

• Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English
• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones
• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation
• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations
• Maintain source-of-truth documentation: trackers, promo calendars, etc
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance)
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time
• Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling
• Gradually take point on client calls (in Korean and English), scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation for K-beauty brands)
• Expand from execution → ownership → strategy as you consistently hit scorecard targets

Skills

• Fluency in Korean (written and spoken) – required. Native or near-native proficiency; you'll be the primary Korean-language contact for brand partners
• Flexibility to work Korean business hours (KST) when needed. Flexibility to accommodate calls and real-time communication during KST working hours is essential
• 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus)
• Strong project management skills: task tracking, timelines, stakeholder coordination
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)
• Excellent written and verbal communication in both Korean and English with a strong service mindset
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)
• Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management

Benefits

• High autonomy and real ownership from day one-no micromanagement.
• Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.
• A growth-first culture that rewards builders, not seat-warmers.
• Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
• Competitive compensation, performance upside, and flexible/hybrid work (location dependent).

Company Overview