[Remote] Account & Relationship Management Executive
Note: The job is a remote job and is open to candidates in USA. Wolters Kluwer is a company that provides information services and solutions for professionals. They are seeking an Account & Relationship Management Executive to manage a portfolio of accounts, drive revenue, and ensure high customer satisfaction through effective relationship management and sales strategies.
Responsibilities
- Develop in-depth relationships with key decision-makers in assigned accounts
- Conduct thorough needs analysis to align products/services to customer requirements
- Negotiate terms and close sales with a high degree of authority
- Develop and implement targeted sales strategies
- Track and analyze sales performance metrics and tailor strategies accordingly
- Conduct regular status meetings with clients to ensure satisfaction and identify opportunities
- Provide detailed and accurate sales forecasts
- Support clients during the implementation of products/services
- Resolve complex customer issues promptly and effectively
- Identify opportunities for upselling and cross-selling within the account portfolio
Skills
- Excellent verbal and written communication skills
- Strong negotiation skills for setting terms and closing deals
- Solid understanding of the organization's products or services
- Ability to design and implement targeted sales strategies
- Advanced use of CRM software for account management
- High proficiency in resolving complex customer issues
- Strong analytical skills for tracking and adapting sales performance
- Exceptional ability to build and maintain long-term client relationships
Benefits
- Commission
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Company Overview