[Remote] Administrative Assistant - Claims

Note: The job is a remote job and is open to candidates in USA. Gallagher Bassett is dedicated to helping clients navigate complexity and support recovery during challenging moments. The Administrative Assistant will provide comprehensive administrative and clerical support to the Claims team, focusing on professional liability lines and ensuring accurate claim documentation and effective coordination among stakeholders.

Responsibilities

• Provide day-to-day administrative support to claims professionals and executive leadership
• Receive and process incoming Notices of Loss, including First Reports, Supplemental Reports, and Closing Notices
• Track administrative activities, follow-ups, and deadlines to ensure timely task completion
• Complete and assist with claim system entries and updates
• Assist with maintaining organized and accurate electronic claim files
• Prepare, coordinate, and assist with written and verbal communications to insureds, clients, brokers, attorneys, and third-party vendors at the direction of claims professionals
• Assist with payment processing for indemnity and expense transactions, including invoice tracking
• Prepare claim-related reports, loss summaries, loss runs, and bordereaux as requested
• Ensure adherence to internal claims guidelines, procedures, and documentation standards

Skills

• High school diploma and 2 years related experience required
• Working knowledge of Microsoft Windows applications and Microsoft Office
• 3–5 years of administrative experience, preferably within insurance or claims
• Prior exposure to professional liability claims terminology strongly preferred
• Strong organizational skills with exceptional attention to detail
• Demonstrated ability to handle sensitive and confidential information
• Effective written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with claims management systems
• General understanding of claims workflows, including indemnity vs. ALAE tracking
• Proven ability to meet deadlines in a high-volume, time-sensitive environment
• Strong follow-up skills and commitment to thorough documentation

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

Company Overview