[Remote] Amazon Connect Architect
Note: The job is a remote job and is open to candidates in USA. Miratech is a global IT services and consulting company that supports digital transformation for major enterprises. They are seeking an experienced AWS Architect to design and optimize scalable digital contact center solutions using Amazon Connect and GenAI technologies.
Responsibilities
- Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
- Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
- Design event-driven, scalable cloud architectures following AWS Well-Architected principles
- Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
- Integrate conversational intelligence into customer and agent workflows with AI/ML teams
- Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
- Ensure compliance with enterprise security and governance standards
- Integrate Amazon Connect with third-party CRMs and enterprise systems
- Design streaming APIs, event-handling logic, and reporting APIs
- Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
- Align architectural strategy with business and customer experience goals
Skills
- 8+ years of experience in AWS architecture and cloud solution development
- Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
- Proven experience with GenAI technologies (AWS-native & open-source models)
- Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
- Experience building custom chat widgets and agent workspace solutions
- Hands-on experience with CRM integrations and real-time event streaming
- Strong communication, leadership, and problem-solving skills
- WS Certified Solutions Architect – Professional
- Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
- Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
- Experience applying LLMs, foundation models, or SLMs in customer service use cases
Benefits
- Health insurance
- Language courses
- Relocation program
- Work From Anywhere Culture
- Professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities
- Collaborate on impactful projects for top global clients
- Dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events
- Sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
Company Overview