[Remote] Associate Customer Success Consultant

Note: The job is a remote job and is open to candidates in USA. TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients, providing personalized support and ensuring an outstanding client experience.

Responsibilities

• Delivers excellent core standard services to customers through providing diligent, accurate, appropriate, timely, and easy-to-use valuable solutions to meet their needs. 75%
• Ensures proper triage, escalation, and effective resolution of all client inquires, while providing relevant information, and making recommendations. 5%
• Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services; ensures customer expectations are met. 5%
• Accountable to TriNet’s customer retention and customer satisfaction goals. 5%
• Demonstrates excellent internal and external customer service skills. 5%
• Effectively leverages resources to ensure business knowledge is current. 5%
• Performs other duties as assigned
• Complies with all policies and standards

Skills

• Typically 2+ years Customer service or relationship management experience required
• Typically 2+ years Industry experience
• PEO, HR or Payroll Operations required
• Knowledge of PEO products, services, and markets, including knowledge of operations, cross-functional workflows, and interaction between the various company units, processes, and systems
• Knowledge in payroll and compliance management
• Proficiency with Microsoft Office, CRM & HRIS applications, and Virtual Meeting Platforms
• Solid understanding of API functionality and ways to address these types of customer requests
• Excellent verbal and written communication skills including interpersonal and presentation and facilitation skills
• Ability to maintain confidentiality of corporate data
• Ability to link client business needs to payroll/platform programs and operational services
• Ability to work independently
• Ability to multi-task, prioritize and complete requests and assignments in a timely manner
• Bachelor's Degree or equivalent experience preferred
• Certified Payroll Professional (CPP)-APA preferred
• Certified Project Management Professional (PMP)-PMI preferred
• Lean Six Sigma Certification IASSC preferred

Benefits

• Bonuses consistent with TriNet’s corporate bonus plan
• Medical, dental, and vision plans
• Life and disability insurance
• A 401(K) savings plan
• An employee stock purchase plan
• Eleven (11) Company observed holidays
• PTO and a comprehensive leave program

Company Overview