[Remote] Bilingual Customer Service Representative – Parent Liaison (Remote)
Note: The job is a remote job and is open to candidates in USA. Cranial Technologies, Inc. is dedicated to researching and treating plagiocephaly, and they are seeking a full-time Bilingual Customer Service Representative. The role involves building rapport with families and healthcare providers, educating them about the treatment process, and ensuring excellent customer service.
Responsibilities
- Providing outstanding customer service to our families over the phone
- Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
- Coordination of information between referring physicians, insurance companies, and our own treatment clinics
- Review cost share amounts, co-payments and financial responsibility with our families
- Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day
Skills
- Fluency in Spanish and English required
- 1 – 2 years' customer service or related experience
- 1 – 2 years' experience with computer software
- Exceptional communication including phone etiquette and human relations skills
- Ability to work with people from diverse backgrounds
- Proactive mindset with the ability to absorb new information in a timely manner
- Professional demeanor in both written and spoken communication with families, providers, and coworkers
- Ability to problem-solve and prioritize daily tasks to manage individual workload
Benefits
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- Flex Spending Plans
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
Company Overview