[Remote] Bilingual Guidance Consultant (Clinical EAP Intake and Triage)

Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. The Bilingual Guidance Consultant provides direct support to clients on behavioral and emotional health issues, conducting clinical intakes and referring clients to appropriate resources while ensuring high-quality service delivery.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
• Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
• Educate client about resources, eligibility, and services with a positive and professional approach
• Maintain complete and accurate documentation of cases within our proprietary database
• Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
• Other duties as assigned

Skills

• Master's degree in Social Work, Counseling, or Psychology required
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
• High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
• Bilingual Spanish required

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

Company Overview

Company H1B Sponsorship