[Remote] Billing Operations Supervisor
Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Billing Operations Supervisor is responsible for overseeing day-to-day services billing operations and managing a small team to ensure accurate and timely invoicing across various billing models.
Responsibilities
- Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
- Actively participate in billing activities, including invoice review, adjustments, and issue resolution
- Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
- Review invoices, credits, and adjustments for accuracy and alignment with contracts
- Lead and support a small team of billing specialists, including workload management and coaching
- Help ensure team adherence to billing timelines and internal SLAs
- Serve as a point of escalation for billing questions and issues
- Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
- Monitor time entry and approval status, following up as needed to support timely billing
- Provide visibility into unbilled activity and open items impacting billing
- Assist with monthly reviews of billed and unbilled activity
- Support investigation of variances between billing data and financial reporting
- Partner with Finance to provide detail and context on billing-related items as needed
- Identify opportunities to improve billing processes and reduce manual effort
- Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities
- Help ensure consistency and accuracy in billing workflows and documentation
Skills
- 5+ years of billing experience, preferably in a professional services environment
- Prior experience leading or mentoring team members
- Strong understanding of services billing models (time & materials, fixed fee, recurring billing)
- Strong attention to detail and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with PSA/ERP systems (Changepoint, Intacct, or similar)
Benefits
- This position is also eligible for a bonus in accordance with the terms of the Company's plan.
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday.
Company Overview