[Remote] Business Analyst (CMDB / Service Management)
Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global innovator of business and technology services, and they are seeking a Business Analyst (CMDB / Service Management) to support their healthcare domain initiatives. The successful candidate will focus on driving data quality, governance, and stakeholder engagement related to Configuration Management Database (CMDB) and IT Service Management processes.
Responsibilities
- Act as the primary CMDB/Configuration Management SME for assigned applications and services
- Understand and communicate the business value and importance of maintaining accurate Configuration Item (CI) data
- Conduct data collection and discovery sessions with application owners to gather and validate CMDB information
- Guide application owners on the correct process for updating CMDB records and ensure adherence to organizational standards
- Drive CMDB data certification activities by coordinating with application owners and following up to ensure timely completion
- Provide operational support by updating CMDB fields on behalf of application owners when required and saving validated records
- Assist teams in maintaining relationships between Applications, Servers, Business Services, and other Configuration Items
- Identify data quality issues and collaborate with stakeholders to resolve inconsistencies
- Escalate application-to-server or business service mapping issues to the Corporate IT/CMDB governance team as appropriate
- Monitor CMDB data completeness, accuracy, and compliance with organizational governance policies
- Collaborate with Service Management, Infrastructure, Application Support, and Healthcare business teams to improve CMDB data quality
- Prepare reports, dashboards, and status updates for stakeholders regarding certification progress and data quality metrics
- Support continuous improvement initiatives related to ITSM, CMDB governance, and service mapping
Skills
- Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related discipline
- 8+ years of Business Analysis experience, with significant experience in the Healthcare domain
- 5+ years of strong understanding of IT Service Management (ITSM) principles and Configuration Management processes
- 3 to 5 years of experience working with CMDB concepts, Configuration Items (CI), Service Mapping, and Data Governance
- Experience facilitating workshops, stakeholder meetings, and requirement gathering sessions
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Experience coordinating cross-functional teams and driving task completion
- Ability to manage multiple priorities and work independently
- 5+ years of experience with ServiceNow CMDB or similar ITSM platforms
- Knowledge of ITIL framework and Configuration Management best practices
- Familiarity with healthcare applications, clinical systems, and healthcare IT environments
- Experience with CMDB audits, certification campaigns, and data quality initiatives
- Understanding of application-to-infrastructure relationships and service dependencies
- ITIL Foundation certification is preferred
- Experience working in regulated healthcare environments is an advantage
Benefits
- Participation in medical, dental, and vision insurance
- Flexible spending or health savings account
- AD&D insurance
- Employee assistance
- Participation in a 401k program
- Additional voluntary or legally-required benefits
Company Overview
Company H1B Sponsorship