[Remote] Business Operations Analyst II
Note: The job is a remote job and is open to candidates in USA. Stewart Title is a global real estate services company recognized for its commitment to employee growth and community service. They are seeking a Business Operations Analyst II to provide technical support for business applications, enhance system performance, and deliver training to improve efficiency and user experience.
Responsibilities
- Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams
- Develop and deliver training for support specialists to build team capability and ensure consistent support practices
- Analyze system performance, identify trends, and recommend enhancements to optimize business processes
- Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights
- Drive process automation and system improvement initiatives to enhance user experience and operational efficiency
- Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement
- Applies advanced knowledge and independent judgment to address complex, non-routine problems
- Considers internal and external factors that may impact work outcomes and contributes to achievement of operational, project, or service objectives
- Individual contributor performing work independently; seeks guidance as appropriate for highly complex matters
- Performs all other duties as assigned by management
Skills
- High school diploma required
- Typically requires 5+ years of related work experience
- Bachelor's preferred
Benefits
- A variety of health and wellness insurance options and programs
- Paid time off
- 401(k) with company match
- Employee stock purchase program
- Employee discounts
Company Overview