Remote Chat & Email Support Representative
We are looking for a highly responsive, detail-oriented, and client-focused Remote Chat & Email Support Representative to join our growing real estate team. In this role, you will serve as the primary point of contact for buyers, sellers, renters, and agents reaching out through live chat and email channels. You'll play a critical role in delivering exceptional service while supporting our agents and internal teams behind the scenes.
Key Responsibilities
- Respond promptly and professionally to inbound client inquiries via live chat and email
- Answer questions related to property listings, availability, pricing, open houses, and appointments
- Qualify and route leads to the appropriate agent or department
- Follow up with prospects and clients to ensure their needs are met in a timely manner
- Schedule property showings, virtual tours, and consultations on behalf of agents
- Update and maintain client records in the CRM system
- Log all chat and email interactions accurately for tracking and reporting purposes
- Assist with drafting templated responses, email campaigns, and client communications
- Provide general information about the buying, selling, and renting process
- Assist clients in completing online forms, applications, or document submissions
- Coordinate with agents and transaction coordinators on active deals
- Monitor and respond to inquiries on listing platforms
- Escalate complex client issues to senior staff or agents when necessary
- Participate in weekly virtual team meetings and training sessions
- Meet or exceed response time, satisfaction, and resolution targets (KPIs)
Requirements
- High school diploma or GED required; associate's or bachelor's degree preferred
- 1–3 years of customer service, chat support, or administrative experience
- Experience in real estate, property management, or mortgage industry is a strong plus
- Excellent written communication skills — clear, professional, and typo-free
- Ability to manage multiple chat conversations and email threads simultaneously
- Proficiency in Microsoft Office, Google Workspace, and CRM tools
- Comfortable working independently in a remote environment with minimal supervision
- Reliable high-speed internet connection and a quiet, dedicated workspace
- Availability to work flexible hours, including evenings or weekends if needed
Remote Skills: Administrative Skills, Broadband, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Email Campaign, High School Diploma, Microsoft Office, Mortgage, Online Chat, Organizational Skills, Performance Metrics, Pricing, Property Management, Real Estate, Real Estate Virtual Tour, Record Keeping, Rentals, Sales, Service Delivery, Team Player, Time Management, Writing Skills About the Company: Compass Realty Inc