[Remote] Client Service Representative

Note The job is a remote job and is open to candidates in USA. Allied Benefit Systems is a company that values great talent and offers a remote-friendly culture. They are seeking a Client Service Representative responsible for providing excellent client service to members and acting as the main point of contact for inquiries and issues.

Responsibilities

Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management Serve as an additional resource for Account Managers as needed Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information Provide follow up to month end strategy by closing out open claim issues Troubleshoot, identify, and improve internal processes with various Allied departments Work with and foster relationships with other internal teams such as Claims and Eligibility Help facilitate the renewal of existing cases by management of claim reviews and service level expectations Other duties as assigned Skills High School Diploma or GED required 1 to 3 years of Medical Claims experience is required Customer Service skills Intermediate level work experience with Microsoft Office, Word, Excel Access, and PowerPoint software applications. Required Web Based Applications Required Excellent verbal and written communication skills Excellent organizational skills and attention to detail Ability to prioritize tasks and delegate them when appropriate Ability to function well in a high paced and at times stressful environment College degree preferred Claim processing experience a plus RIMS Claim Processing System Preferred Benefits Medical, Dental, Vision, Life and Disability Insurance Generous Paid Time Off Tuition Reimbursement EAP Technology Stipend Company Overview Allied offers insurance products, self-insurance solutions, custom insurance and healthcare solutions to the individuals and organizations. It was founded in 1980, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https//alliedbenefit.com. Apply To This Job