[Remote] Clinical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Videa is a health technology company focused on improving dental care through AI. The Clinical Support Specialist will manage the validation lifecycle, ensuring customer success from pilot kickoff to conversion, while collaborating with various teams to drive product adoption and feedback.

Responsibilities

• Own the validation lifecycle. Run kickoffs, define mutual success criteria and a mutual action plan, and drive the pilot toward a clear go/no-go conversion decision by the opt-out date
• Drive time-to-value. Get validation users onboarded, activated, and using the product against their stated goals as quickly as possible; the clock is always running
• Manage risk proactively. Monitor adoption and engagement signals, surface at-risk pilots early, and execute recovery plays before the opt-out window closes
• Convert and transition. Partner with Account Management/Account Executives to build the business case, secure executive sponsorship, and convert validations to paid, then transition the account to a Commercial Clinical Success Manager
• Be the voice of the customer. Synthesize validation feedback into clear, prioritized themes for Product and GTM, and translate product capabilities into customer outcomes
• Build the playbook. Document what works across validations so the team's conversion rate compounds over time

Skills

• 2–4 years in customer success, account management, sales engineering, or a closely related customer-facing role at a B2B SaaS company
• A track record of driving measurable customer outcomes against a deadline — quota, conversion targets, activation goals, or similar
• Strong project management instincts: you can run multiple validations in parallel, each at a different stage, without dropping the ball
• Excellent written and verbal communication, including comfort presenting to and aligning senior stakeholders
• Commercial fluency — you are comfortable with the conversion conversation and do not shy away from asking for the business
• Data literacy: You use product usage and engagement data to prioritize where to spend your time
• Possess exceptional presentation and communication skills, particularly when conveying technical concepts and validation outcomes clearly to executive stakeholders
• Have experience driving product adoption and change management within organizations, moving users from initial experimentation to sustained usage
• Experience specifically with trials, validations (pilots), or POCs (vs. ongoing book-of-business management)
• Familiarity with CS and CRM tooling (e.g., Asana, Salesforce/HubSpot, Gainsight, Slack-based customer channels)
• Experience in Dental with knowledge of DSO operations
• Experience at an early-stage or high-growth startup where playbooks were still being written

Benefits

• Offers Equity
• Unlimited PTO
• 100 percent company-paid dental and vision coverage
• Generous medical contributions
• The opportunity to work on AI that is actually used every day
• A team of thoughtful, driven people who genuinely care

Company Overview

Company H1B Sponsorship