[Remote] CSR Final Expense Team Manager

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. The role involves connecting with individuals interested in benefit programs, guiding them through the enrollment process, and developing a motivated team while fostering a culture of accountability and growth.

Responsibilities

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Guide individuals and families through available benefit options with clarity and professionalism
• Support clients through the enrollment process and provide follow-up assistance
• Maintain accurate digital records and ensure compliance with documentation standards
• Recruit, mentor, and develop a team of motivated professionals
• Support onboarding and ongoing development of team members
• Set clear performance expectations and help team members track measurable progress
• Provide coaching, mentorship, and constructive feedback
• Analyze team performance metrics and identify opportunities for improvement
• Lead team meetings, development sessions, and strategy discussions
• Foster a culture of accountability, collaboration, and continuous growth

Skills

• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a functioning webcam
• Have experience in leadership, management, or team development
• Are confident communicators who lead with clarity and accountability
• Enjoy coaching and developing others
• Are strategic thinkers who can analyze performance and guide improvement
• Are self-motivated and comfortable managing responsibilities in a remote environment

Benefits

• 100% remote leadership opportunity — work from anywhere in the United States
• Flexible schedule with autonomy over your team and responsibilities
• Ongoing leadership mentorship and development resources
• Weekly pay via direct deposit
• Performance-based bonuses and recognition programs
• Equity opportunities for qualifying leaders
• Incentive travel opportunities
• Clear advancement pathways into senior leadership roles
• A collaborative leadership network focused on growth and support

Company Overview