[Remote] Customer Account Manager
Note: The job is a remote job and is open to candidates in USA. Intermedia Intelligent Communications is a leading provider of cloud communications and collaboration technology. The Customer Account Manager will be responsible for managing and growing the existing customer base by upselling and cross-selling cloud offerings, while ensuring effective account management to prevent churn.
Responsibilities
- Support and manage an identified book of business for Intermedia’s hosted solutions
- Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals
- Research and detect upsell and cross-sell opportunities within your named account list
- Prevent accounts from churn through effective account management, and problem solving
- Prioritize work to achieve/exceed quota
- Prepare and deliver proposals, presentations as needed
- Provide on-line demonstrations of Intermedia’s services
- Assist customers with request for platform migrations, and plan changes
- Provide technical information for Intermedia products and services
- Work with internal partners on cross-sell opportunities as needed
- Work cross-functionally with on-boarding team to ensure client account changes are successful
Skills
- 3+ years of successful experience with B2B account management, solution selling and a bachelor's degree or technical school graduate
- Ability to build and foster client relationships via the telephone
- History of meeting and achieving upsell and cross-sell sales goals managing SMB companies
- Value-based selling through ROI and high-value add to customers
- Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
- Experience in identifying and building relationships at all levels within an organization
- Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed
- Passion, drive, and the desire to be part of a growing team
- Solid oral and written communication skills merged with diligent follow-up habits
- Capacity to multi-task while focusing on each task with great detail
- Self-motivated, energetic, organized, results-oriented individual with a positive outlook
- Salesforce.com or other CRM use experience
- Supported small and medium B2B customers with varied technical knowledge
- Strong analytic and MS Excel skills a plus
- Familiar with Challenger Sales Methodology
- Knowledge of UCaaS services, Microsoft products, mobility solutions, web hosting and other services offered by Intermedia preferred but not required
Company Overview
Company H1B Sponsorship