[Remote] Customer Service (Job ID: VR750)
Note: The job is a remote job and is open to candidates in USA. InsideOut is a company seeking to hire a Customer Service representative. The role involves handling inbound calls for U.S.-based home services businesses, taking detailed notes during conversations, and maintaining high attention to detail while representing the client professionally.
Responsibilities
- Handle inbound calls for U.S.-based home services businesses such as cleaning companies, electricians, plumbers, landscapers, etc
- Represent the client as if you are part of their office team, answering calls pleasantly with a smile and using the client’s standard greeting
- Take detailed call summary notes during each conversation, including customer contact information, reason for inquiry, and any other relevant information
- Send complete and accurate call summary notes to the client after each call
- Maintain high attention to detail to avoid typos or missing information
- Training will be provided on answering questions and booking appointments using the client’s CRM/scheduling platform
Skills
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT
- Internet speed of at least 40 Mbps with low latency
- Computer with at least 6 cores, 12 threads, and 8 GB RAM
- Reliable backup power source
- Ability to multitask: handle calls, take detailed notes, and send follow-up messages or emails
- Confident in communicating directly with U.S.-based clients to confirm directions or receive feedback
- Strong attention to detail and accuracy in all tasks
- Motivated, hard-working, and eager to add value
- Willingness to learn and adapt to client processes
- Previous BPO or call center experience preferred
- Experience working from home is a plus but not required
Company Overview