[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. The role of Customer Service Representative involves answering phones, scheduling appointments, and confirming patient information to ensure a smooth clinic operation.
Responsibilities
- Answer phones for clinic system
- Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments
- Confirm patient information including demographic and insurance information
- Educate patients on procedure preparations, appropriate dress requirements, special instructions
- Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling
- Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository
Skills
- High School diploma or equivalent
- One (1) year customer service
- Knowledge of medical terminology, insurance and billing
- Must live in Colorado for this remote position
- Bilingual in Spanish, a plus
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Discretionary bonus
Company Overview