[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Customer Service Representative to provide excellent phone call experiences and maintain a productive remote work environment. This role requires candidates to have their own equipment and to be available for various shifts, including 2nd and 3rd shifts.

Responsibilities

• Candidates are required to provide their own equipment for this role
• Training is conducted with cameras on, so a webcam is required during the first 2 weeks
• Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
• All Candidates must have: Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable
• AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION
• Core i3 with 8GB of RAM or higher
• Candidate must have a minimum of 30mbps upload and 30mbps download
• Run internet speed test at www.speedtest.net
• Candidate must have a minimum of Windows 10 on computer
• Must have modem connection - Must be hardwired to your computer via ethernet cable
• Home computer, monitor and headset that will allow agent to answer calls
• Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions
• The below metrics are implemented and monitored: Schedule Adherence - At least 94% of work attendance Aftercall Work (ACW) Average - Less than 4 seconds Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls

Skills

• Call center experience required
• Excellent communication skills
• Intermediate knowledge of computer applications
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle
• Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
• All Candidates must have: Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable
• Core i3 with 8GB of RAM or higher
• Candidate must have a minimum of 30mbps upload and 30mbps download
• Candidate must have a minimum of Windows 10 on computer
• Must have modem connection - Must be hardwired to your computer via ethernet cable
• Home computer, monitor and headset that will allow agent to answer calls
• Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions

Company Overview