[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Hired by Matrix, Inc is seeking a Customer Service Representative to join their team in a fully remote capacity. The role involves answering phone calls from potential and existing customers and transferring them to the appropriate department based on their needs.
Responsibilities
- Answer phone calls from potential and existing customers
- Ask specific questions to determine the reason for the call and then transfer to the appropriate department
Skills
- Call center experience required
- Excellent communication skills
- Intermediate knowledge of computer applications
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle
- Required to provide own equipment
- Training is conducted with cameras on, so a webcam is required during the first 2 weeks
- Must demonstrate to maintain a productive, interruption-free remote work environment
- Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via Ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION
- Core i3 with 8GB of RAM or higher
- Candidate must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net
- Must have a minimum of Windows 10 on computer
- Must have modem connection - Must be hardwired to your computer via Ethernet cable
- Home computer, monitor and headset that will allow agent to answer calls. Must allow required software to be uploaded to their computer, and have USB headset that is CxOne/NICE compatible for incoming customer interactions
- This is a fully remote position. Open to review resumes from applicants located in these markets: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, and WY
- We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply
- Can be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am. Please note: Cannot choose work schedule, but will be able to provide a shift preference during interview. Must be available to work on the 2nd and 3rd shift and at least one day of the weekend
Company Overview