[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Comrise is seeking a Customer Service Representative to manage the order-to-delivery process for assigned customer accounts. The role involves ensuring accurate order entry, monitoring deliveries, and maintaining strong relationships with customers while driving process improvements.

Responsibilities

• Oversee the entire order-to-delivery process for assigned customer accounts
• Ensure accurate and timely entry of customer orders into the system
• Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment

Skills

• Bachelor's degree in business administration, Supply Chain Management, or a related field or equivalent experience
• Minimum of 2-5 years of experience in order management, customer service, or account management
• Strong understanding of order processing and supply chain management principles
• Proven track record of success in account/customer management
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
• Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change
• Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods
• Enjoys special projects and taking ownership raises hand for new initiatives, testing, documentation, and process fixes
• Detail-oriented with strong organizational and time-management skills
• Ability to work independently and as part of a team
• Problem-solving skills with a proactive approach to addressing issues
• Experience in the healthcare or medical device industry
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to understand complex healthcare products and services and effectively communicate their value to customers
• Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements

Company Overview

Company H1B Sponsorship