Remote Customer Service Representative at Chewy
Job Summary Progressive Technology, a trusted partner in providing top-tier staffing solutions, is currently seeking passionate, detail-oriented, and customer-focused individuals to join our team as Remote Customer Service Representatives for our client, Chewy, a leading e-commerce pet retailer. In this role, you will be the voice of Chewy, providing world-class customer experiences to pet parents across the country. You will play a key role in supporting Chewys mission to be the most trusted and convenient online destination for pet lovers.
Key Responsibilities
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Respond to customer inquiries via phone, chat, and email in a professional, empathetic, and solution-focused manner.
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Resolve product or service problems by clarifying customer issues, determining the cause, and offering the best solution.
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Provide real-time support and guidance to customers regarding orders, returns, payments, products, and more.
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Document all customer interactions clearly and accurately within internal systems.
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Collaborate with team members and supervisors to resolve escalated issues and enhance the customer experience.
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Uphold Chewys commitment to pet happiness by delivering consistent, high-quality service.
- Required Skills and Qualifications
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High school diploma or equivalent; Associates or Bachelors degree is a plus.
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Strong communication skills, both written and verbal.
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Tech-savvy with the ability to quickly learn new software and tools.
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Reliable high-speed internet connection and a quiet, dedicated home workspace.
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Ability to multitask and remain calm under pressure.
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Exceptional attention to detail and problem-solving abilities.
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Must be a self-starter with a strong sense of accountability and professionalism.
- Experience
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Minimum of 1 year in a customer service, call center, or help desk environment preferred.
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Experience in e-commerce, retail, or pet-related industries is a plus.
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Remote work experience is highly desirable.
- Working Hours
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Full-time position (40 hours/week).
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Must be available for flexible scheduling, including evenings, weekends, and holidays.
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Shifts are assigned based on business needs and may vary.
- Knowledge, Skills, and Abilities
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Demonstrated ability to handle complex customer issues with empathy and professionalism.
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Skilled in managing multiple systems and tools simultaneously during customer interactions.
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Excellent time management and organizational skills.
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Strong sense of urgency and ability to thrive in a fast-paced, high-volume environment.
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Passion for animals and a genuine desire to support fellow pet lovers.
- Benefits
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Competitive hourly wage with performance incentives.
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Medical, dental, and vision insurance.
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401(k) with company match.
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Paid time off, holidays, and wellness days.
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Employee discounts on Chewy products.
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Professional development and career advancement opportunities.
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A fun, pet-friendly culture and supportive remote work environment.
- Why Join Us?
At Progressive Technology, we are not just about placing people in jobs—we are about launching careers. Partnering with Chewy means joining a team that values compassion, innovation, and exceptional service. You will be supported every step of the way in a role that is as rewarding as it is impactful. If you are looking for a remote opportunity where your voice truly matters, this is your chance to shine.
How to Apply
Ready to join the pack? Submit your updated resume and a short cover letter outlining your customer service experience and why you are excited about this opportunity. Qualified candidates will be contacted via email for the next steps in the hiring process. Apply To this Job