[Remote] Customer Service Representative - Insurance Spanish Bilingual
Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team. The role involves assisting members with their inquiries, providing personalized solutions, and maintaining a positive attitude in a dynamic environment.
Responsibilities
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Skills
- Bilingual skills in English and Spanish, are required
- Prior customer service experience
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, 'can-do' mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Recent call center experience preferred
Benefits
- Bilingual Fluency: English/Spanish fluency assessment provided
- Remote Training Schedule: Fulltime (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm MondayFriday. Saturday shifts (9:00am-7:15pm) are required during bullpen (on-the-job training) to support live calls; when scheduled, a weekday off will be provided.
- Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
- Comprehensive Benefits Package
- Growth & Advancement Opportunities
- A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company Overview