[Remote] Customer Service Representative (Remote)
Note: The job is a remote job and is open to candidates in USA. ResMed is a growing, innovative healthcare technology company that offers a fully remote work environment. They are seeking motivated, customer-focused individuals to manage inbound and outbound calls with patients to support resupply of existing products.
Responsibilities
- Handle high-volume (100+) inbound and outbound calls per day
- Serve as the primary point of contact for creating and booking patient orders
- Complete tasks accurately and on time
- Collaborate with internal and external teams to resolve issues
- Monitor performance metrics and meet quality and service-level standards
- Deliver exceptional customer service while effectively multitasking across multiple accounts
Skills
- High school diploma required
- 1+ year of customer service and/or sales experience
- Self‑motivated with the ability to troubleshoot and adapt quickly
- Strong verbal and written communication skills
- Highly detail‑oriented with a focus on data-entry accuracy
- Ability to multitask in a fast‑paced environment
- Comfortable working independently
- Prior call center experience
- Bilingual proficiency in Spanish
Benefits
- An additional pay differential for Spanish bilingual proficiency
- Two paid 15‑minute breaks and one unpaid 30‑minute lunch
- Employees scheduled to work 30 or more hours per week are eligible for benefits
- Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
- Receive 11 paid holidays plus 3 floating days
- Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Company Overview