[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Avolution is a growing Enterprise Architecture Software company seeking a tech-savvy Customer Success Manager to join their AMER team. The role involves managing accounts to drive retention and expansion while delivering measurable impact across the customer lifecycle.
Responsibilities
- Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base
- Analyze customer data and usage patterns to identify potential expansion opportunities
- Negotiate renewal and expansion deals and meet/exceed revenue targets
- Serve as a strategic advisor to key accounts, guiding them toward successful outcomes
- Coach customers on best practices, product usage, and self-sufficiency
- Escalate and resolve issues proactively, advocating for customer needs internally
Skills
- Proven success in driving renewal and expansion sales within a CS or Account Management role
- Data-driven and strategic, with a knack for identifying trends and turning insights into action
- Excellent communicator, able to engage with both technical and non-technical audiences
- Experienced in working with enterprise clients and C-level stakeholders
- Highly motivated, proactive, and collaborative with a growth mindset
- Experience with Salesforce or similar CRM tools is a plus
Benefits
- Ability to work from anywhere within the US
- Opportunity to join in-person team retreats
- Comprehensive healthcare coverage that includes health, dental and eye insurance
- 401K with company matching (after the first 6 months)
- Life Insurance
- Short-term disability insurance
- 20 annual PTO days that you are encouraged to use
- 1 day of birthday leave per year
- 10 annual sick days
- Paid parental leave
- New employee home office allowance
- Annual home office allowance
Company Overview