[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Apps Associates is a company focused on enhancing customer satisfaction and retention. They are seeking a Customer Success Manager to manage client relationships, drive renewals, and ensure clients achieve their desired outcomes with the company's products.
Responsibilities
- Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI
- Drive B2B sales efforts. Use your sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling
- Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment
- Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise
Skills
- Bachelor's Degree
- Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
- 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
- Familiarity with CRMs (e.g., Salesforce), Zoom, Microsoft Teams
- Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
- Experience driving revenue growth and client retention
- Ability to communicate confidently with clients and stakeholders
- Excellent organizational skills and the ability to manage multiple projects
- Client Success: 3+ years (Required)
- Recurring revenue management: 2+ years (Required)
- B2B / B2C sales: 3+ years (Required)
Benefits
- Full-time, base salary plus commission.
- W2 position
- Work Location: Remote/Hybrid
Company Overview