[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Motion is a company focused on building an AI-native platform that enhances collaboration between performance marketers and creative teams. They are seeking a Customer Success Manager to educate clients on creative strategy, operationalize workflows, and ensure client satisfaction with the Motion platform.

Responsibilities

• Developing an onboarding curriculum for your clients and bring it to life in engaging sessions
• You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports
• After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app
• Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations
• Understand clients’ current creative strategy processes, identifying gaps or inefficiencies and partnering with them strategically to strengthen their approach through education, best practices, and deeper Motion usage
• Contribute to internal and external content as a thought leader

Skills

• 2–3 years of experience in high volume account management (50+ accounts), client management, or customer success at a B2B SaaS company
• A resourceful, self-starting attitude, paired with endless curiosity and a genuine excitement to learn and teach
• Strong public speaking, presentation, and relationship-building abilities
• You incorporate AI into your daily workflow – not as a nice-to-have, but as a core working habit. We're looking for someone who actively finds smarter ways to do their job and stays curious about what's possible as the tools evolve
• Exceptional organization and ambition
• Extra points for startup experience!
• Bonus points for media buying/performance marketing experience, particularly in paid social (e.g., Meta, TikTok, Youtube), in roles such as Growth Marketing Creative Strategist, Performance Marketing Manager, or Paid Social Specialist
• Bonus points for an understanding of the importance of creative in the paid media landscape
• Bonus points for experience in the hospitality industry

Benefits

• Competitive compensation, including equity for all employees
• Health benefits from day one
• A monthly health & lifestyle stipend to support your well-being
• 20 days of PTO
• $1,500 work-from-home stipend
• Remote-first with hybrid flexibility
• Office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work
• Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that fosters spontaneous collaboration, drop into meetings or quick chats, and interact with colleagues for a simulated, "live" digital headquarters
• In-person: Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer

Company Overview