[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. SparkPlug is a venture-backed startup focused on transforming the retail and restaurant industries by empowering employees through gamified commissions and fair compensation. They are seeking a Customer Success Manager to drive software adoption, manage onboarding, and collaborate with various teams to enhance customer experience and product development.
Responsibilities
- Driving expansion and adoption of our software and services
- Managing the onboarding process for each new customer
- Assisting the sales team in driving and managing referrals
- Reviewing the customer journey, identifying how it's supported, taking a consultative approach in helping clients to overcome issues and achieve goals
- Providing critical insights to the product team as a means to improve our developing platform
- Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
- Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
- Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
- Achieve and exceed quarterly onboarding goals
- Upselling existing accounts to more premium tiers
Skills
- Minimum of 2-5 years of professional experience in SaaS customer success
- Excellent written and oral communication skills and equally excellent attention to detail
- Tenacity and the willingness to pursue hard goals despite obstacles
- Flexibility and creativity to circumvent obstacles as they emerge
- Tech-savvy and proficient in standard communication, collaboration, and task management tools
- Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
- Experience using the Hubspot Sales and/or Marketing suites
- Experience selling software to retail or restaurant customer bases
- Experience working as a frontline employee in retail, restaurant, or service industry roles
- Experience working in early-stage, high growth company environments
Benefits
- Entirely remote with regular all-expenses-paid team retreats
- Significant equity package
- Unlimited PTO
- Competitive health benefits
- Wellness incentives
Company Overview