[Remote] Customer Success Operations Specialist

Note: The job is a remote job and is open to candidates in USA. LeadingReach, Inc. is seeking a Customer Success Operations Specialist who plays a critical role in ensuring smooth operations for customers and internal teams. The role focuses on account provisioning and requires collaboration with various teams to manage product entitlements and maintain data integrity.

Responsibilities

• Provision all LeadingReach accounts accurately and on time, including Enterprise rollouts, web sign-ups, and microsite sign-ups
• Use Zoho CRM to maintain accurate activity, contact, and account information while ensuring data integrity and cleanliness
• Support Project Management, Network Engagement, and Sales teams with provisioning requests, product entitlements, end user creation, and circle management
• Use Confluence to document and maintain processes and account specifics for Enterprise customer builds
• Manage competing priorities across multiple projects and daily tasks efficiently
• Expedite requests based on urgency and business need, coordinating across teams as needed
• Ensure Enterprise and transaction requests are completed accurately and on deadline
• Maintain a deep understanding of product requirements for the different provisions and features
• Be available outside standard business hours on an as-needed basis for time-sensitive projects
• Contribute ideas that improve operational efficiency and bring new thinking to the team

Skills

• 2+ years of experience in a customer success, operations, or data entry role
• Experience working within SaaS platforms in an administrative or operational capacity (e.g., managing user accounts, configuring settings, maintaining data)
• Comfort working in CRM systems
• Strong attention to detail and ability to manage multiple requests simultaneously without sacrificing accuracy
• Excellent verbal and written communication skills
• Self-starter who can work independently and take initiative without close supervision
• Zoho experience is a plus
• Experience with Confluence or similar process documentation tools is a plus
• Healthcare industry experience is a plus

Benefits

• 100% Remote — must be based in the U.S.
• Startup environment within a stable, industry-leading company
• 20 days PTO, 6 paid mental health days, plus paid holidays
• Company-sponsored health, vision, and dental benefits
• Matching 401k with no vesting period
• Remote work and cell phone stipend
• Flexible schedule that emphasizes collaborative team synergy with personal accountability
• Regular company events: virtual happy hours, annual holiday party, group game nights, and more

Company Overview