[Remote] Customer Support Rep

Note: The job is a remote job and is open to candidates in USA. AllStates Consulting Services is looking for a Customer Support Rep to assist customers with their insurance claims. The role involves taking initial reports, checking claim statuses, and providing information about insurance products while maintaining strong communication with customers.

Responsibilities

• Assists customers with their insurance claims by taking the initial report of a claim for auto and home
• Checking the status of a claim
• Answering questions about the claim process
• Resolving any issues or concerns
• Match the policyholder with a claims adjuster, who will determine the fault and the amount of settlement
• Provide information about the insurance products and services
• Assists with customer policy changes
• Communicates with customers via phone, email, text or chat
• Expected to have good communication, problem-solving, and customer service skills, as well as knowledge of the insurance industry and regulations

Skills

• Ability to work during the operating hours of 5:30 a.m. to 12 a.m. PST, which may (most likely will) include evenings and/or weekends
• Good communication, problem-solving, and customer service skills
• Knowledge of the insurance industry and regulations
• High School Diploma/GED or 2 years' experience in a customer facing virtual environment leveraging internet, phone and chat features
• 2 years of customer service experience in a fast-paced setting
• Capability to train and perform the job in a remote setting as required
• Outstanding interpersonal and strong computer navigation abilities
• Ability to handle several tasks simultaneously
• Insurance experience a plus
• If working in a remote setting, capability to meet our work from home requirements (private workspace, hardwired into modem, ethernet is provided but only 3 feet long, worker will need to make arrangements if workspace is not near modem)
• Bilingual a plus
• Shows respect for differences through excellent communication skills with people from an array of backgrounds
• Lives in our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

Company Overview