[Remote] Director Data Analytics Post Sales/Support (Hybrid)

Note: The job is a remote job and is open to candidates in USA. TruStage is on a mission to make a brighter financial future accessible to everyone, focusing on creating a diverse and inclusive environment. The Director of Data Analytics Post Sales/Support will be responsible for developing and implementing data analytics strategies, managing a team, and collaborating with various business leaders to ensure high-quality reporting and analytics solutions.

Responsibilities

• Plan and implement the overall analytics and business intelligence strategy for respective area to ensure business and customer goals are met
• Work with leadership team to provide analytic support for the development of creative approaches to improve the customer experience and make it easier for the business to measure customer activity and preference over time. Develop recommendations, methodologies, and roadmaps to capture the most critical, actionable data to achieve business goals
• Lead the design and development of analytical projects designed to understand key business behaviors that support the success of respective area to drive customer acquisition, retention, and engagement
• Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive marketing efforts
• Accountable for the performance and results of multiple related teams, working with leaders to identify improvements in the discipline/department
• Develop discipline/departmental plans, including business production and/or organizational priorities
• Actively participate in the company’s overall data governance process
• Discover new opportunities to optimize the business through analytics and statistical modeling. Partner with Information Technology team to deliver a robust, stable, and highly available reporting platform
• Work with various business owners to identify information needs and develop reporting
• Oversee all aspects of analytics and business intelligence projects
• Develop and maintain reporting and analytical tools, including Business Objects
• Integrate web analytics into transactional and customer analytics
• Hire, train, develop, and lead an agile analytics team, ensuring they meet reporting and analytical needs of the business

Skills

• Bachelor's degree in business, finance, marketing, economics, mathematics, computer science, or related field, or equivalent combination of education and experience
• 10 years of experience in analytics, business intelligence, and/or marketing analytics
• Proven people and project management experience
• Technical expertise regarding data models, data mining, segmentation techniques, predictive modeling, and advanced analytics
• Experience with financial and/or insurance services data
• Strong knowledge of and experience with reporting packages (Tableau, PowerBI, etc.), databases (SQL, Snowflake, etc.), programming (XML, JavaScript, or ETL frameworks), or the equivalent
• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.)
• Highly developed presentation skills and ability to tell 'data stories'; ability to get positive results through influence, persuasion, leadership, presentations, and group facilitation skills
• Strong interpersonal and demonstrated team-building and coaching skills; proven teamwork and collaboration
• Ability to communicate technical concepts to non-technical audiences in an informal setting
• Ability to interact effectively with and influence other functional areas as required through collaborative relationships
• Post sales and service data analytics
• Financial modeling

Benefits

• Medical
• Dental
• Vision
• Employee assistance program
• Life insurance
• Disability plans
• Parental leave
• Paid time off
• 401k
• Tuition reimbursement

Company Overview

• TruStage™ is a financially strong insurance and financial services provider, built on the philosophy of people helping people, meeting the needs of middle-market consumers and the businesses that serve them. It was founded in 1935, and is headquartered in Madison, Wisconsin, US, with a workforce of 1001-5000 employees. Its website is https://www.trustage.com/.

Company H1B Sponsorship

• TruStage has a track record of offering H1B sponsorships, with 17 in 2025, 15 in 2024, 13 in 2023, 25 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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