[Remote] ESS Team Analyst

Note: The job is a remote job and is open to candidates in USA. M&T Bank is a financial institution looking for an ESS Team Analyst to manage the automation of job processing for distributed applications. The role involves responding to service desk escalations, performing system maintenance, and participating in project work while ensuring adherence to risk and regulatory standards.

Responsibilities

• Respond to and resolve Service Desk escalations based on outcome of previous incidents
• Create/document procedures for work orders and request-based tasks
• Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues
• Use diagnostic tools to troubleshoot issues
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with senior staff
• Schedule maintenance changes to reduce operational risk
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts
• Complete evening and weekend responsibilities as scheduled
• Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
• Promote an environment that supports diversity and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned

Skills

• Minimum of 6 years' higher education and/or work experience
• Prior experience reading and digesting technical information
• Detail-oriented
• Strong written and verbal communication skills
• Prior experience communicating technical information within a team and to immediate manager
• Strong customer focus, including ability to manage customer needs and multiple work priorities
• Solid working experience with the following technologies: Broadcom Automic job scheduler or similar products such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch
• Bachelor's degree in technology-related field
• Minimum of 7 years' higher education and/or work experience
• Certifications or special training in related technologies
• Helpful experience in the following technologies: Windows and Linux (Red Hat) Operating Systems, Oracle and SQL Database Management Systems, Cloud technologies, such as Azure Cloud/DevOps, Experience with monitoring, backups, and scheduling batch jobs in a Production environment, Coordinating and maintaining several environments (Prod, Cert, Dev)

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

Company Overview

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