[Remote] Global Client Director, Dedicated Accounts

Note: The job is a remote job and is open to candidates in USA. Elite Technology is a leading automation platform for law firm operations, delivering a cloud-native SaaS platform that integrates financial, invoice, time, and data management. They are seeking a Global Client Director to manage a high-value strategic client relationship, focusing on growth, retention, and delivery excellence while aligning Elite's solutions with the client's business strategy.

Responsibilities

• Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offerings
• Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client
• Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies
• Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client
• Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements
• Maintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps
• Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions
• Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level
• Perform other duties as assigned to support departmental and company objectives

Skills

• Bachelor's Degree in Business, Marketing, or a related field
• 9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts
• Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques
• Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services
• Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures
• Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions
• Exceptional communication, presentation, and negotiation skills
• Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability
• Ability to travel up >50% as business needs require
• Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing
• Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position
• MBA preferred

Benefits

• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Company Overview