[Remote] Global Learning Operations & Transformation Manager
Note: The job is a remote job and is open to candidates in USA. Databricks is a leading data and AI company that empowers organizations globally to unify and democratize data. They are seeking a Global Learning Operations & Transformation Manager to modernize and scale the operations of their ENGAGE Training Operations, focusing on AI-enabled transformation and operational efficiency.
Responsibilities
- Establish and lead the Global Center of Excellence (CoE) for ENGAGE operations, governance, tooling, and analytics
- Design and operationalize a scalable hub-and-spoke operating model balancing global consistency with strong regional execution
- Standardize planning cadences, operational playbooks, decision rights, and execution frameworks
- Embed accountability, operational rigor, and measurable outcomes into global reviews and operating rhythms
- Lead the evolution of ENGAGE’s AI-enabled operational workflows, automation strategy, and operational telemetry
- Operationalize real-time KPIs, dashboards, and exception monitoring to improve visibility into demand, risk, and operational health
- Drive automation and intelligent workflow design across scheduling, forecasting, certification, onboarding, and partner operations
- Establish governance principles for AI-enabled workflows, ensuring reliability, transparency, scalability, and measurable business value
- Partner with Finance, Revenue Operations, and Commercialization teams to improve forecasting rigor, operational controls, utilization visibility, and scalable revenue-supporting processes globally
- Translate operational improvements into measurable business outcomes, including capacity unlock, reduced partner spend, improved utilization, and operational efficiency gains
- Support executive-grade reporting, operational visibility, and scalable governance mechanisms
- Embed operational controls aligned with long-term scalability and audit readiness
- Build globally consistent operational governance across planning, reporting, exception handling, workflow controls, and operational oversight
- Establish clear ownership models, escalation paths, and decision rights to reduce ambiguity and execution friction
- Ensure operational resilience, compliance readiness, and structured risk mitigation across regions and programs
- Lead global adoption of standardized workflows, governance frameworks, and AI-enabled operating practices
- Drive consistent operational maturity and execution standards across regions
- Act as a strategic advisor to L&E and operational leadership on scalability, operational health, and organizational effectiveness
- Influence across distributed, matrixed teams to drive alignment, accountability, and operational consistency
Skills
- 10+ years of experience in GTM Operations, Revenue Operations, Enablement Operations, Program Leadership, or Operational Transformation within high-growth global technology companies
- Proven experience building and scaling enterprise operating models, governance frameworks, and cross-functional execution mechanisms
- Demonstrated success leading AI-enabled operational transformation initiatives, including automation, analytics, workflow modernization, and scalable process design
- Strong commercial and operational acumen, including forecasting, revenue operations, utilization economics, and business performance drivers
- Experience partnering closely with Finance, Legal, Strategy, Product, and Revenue leadership teams
- Exceptional analytical rigor, systems thinking, and executive-level communication skills
- Experience modernizing and scaling enablement operations through process, tooling, and operating model transformation
- Hands-on experience with analytics platforms, data workflows, or Databricks technologies
- Demonstrated success implementing AI and automation solutions within operational workflows at scale
- Exposure to audit processes, SOX readiness, or public-company operational and financial controls
- Experience operating in globally distributed, cross-functional environments with complex stakeholder alignment needs
Benefits
- Eligibility for annual performance bonus
- Equity
- Comprehensive benefits and perks that meet the needs of all of our employees
Company Overview
Company H1B Sponsorship