[Remote] Global Vice President, Customer Success
Note: The job is a remote job and is open to candidates in USA. Braincube helps manufacturers achieve measurable operational and financial improvements through AI-driven Real-Time Process Optimization. They are seeking a Global Vice President, Customer Success to lead their customer-facing technical organization and ensure customers realize maximum value from their Braincube investment.
Responsibilities
- Own the global customer success strategy focused on retention, adoption, customer satisfaction, and long-term customer value
- Lead customer lifecycle management from onboarding through renewal and expansion readiness
- Develop executive relationships with customer stakeholders across operations, engineering, manufacturing, digital transformation, and executive leadership teams
- Establish customer health monitoring, risk management, and escalation processes
- Ensure customers achieve measurable operational and financial outcomes from their Braincube investment
- Partner closely with Sales leadership to support customer growth and expansion opportunities
- Lead the global Process Optimization Engineering team responsible for helping customers successfully adopt and expand their use of Braincube solutions
- Develop methodologies and best practices that enable customers to identify, prioritize, and execute high-value use cases
- Ensure customers receive expert guidance throughout onboarding, adoption, and value realization activities
- Partner closely with Customer Success Managers and Sales teams to support customer growth and long-term success
- Establish repeatable approaches for customer engagement, use case development, knowledge transfer, and solution adoption
- Drive consistency, quality, and scalability across customer-facing technical engagements
- Lead the global Integration Engineering team responsible for designing and deploying Product Clones that enable customer optimization and business outcomes
- Establish best practices for industrial data modeling, integration, and deployment methodologies
- Ensure high-quality, scalable delivery of Product Clones across customer environments
- Partner closely with Product, Engineering, and Customer Success teams to accelerate customer time-to-value
- Develop standards for data quality, architecture governance, and deployment excellence
- Build, develop, and lead a high-performing global organization focused on customer outcomes and operational excellence
- Recruit, coach, and retain top talent across Customer Success, Optimization & Integration Engineering
- Establish clear performance metrics, accountability frameworks, and development plans
- Foster a culture centered on customer value, teamwork, innovation, and continuous improvement
- Partner effectively across Sales, Product, Engineering, Marketing, and Executive Leadership
Skills
- 10+ years of leadership experience in industrial software, manufacturing technology, process optimization, advanced analytics, AI, SaaS, or related industries
- Proven experience leading customer-facing technical organizations
- Experience managing Customer Success, Process Engineering, Industrial Analytics, or similar teams
- Strong understanding of manufacturing operations and industrial processes
- Demonstrated success driving customer retention, business outcomes, and organizational performance
- Experience building and scaling global teams
- Strong executive communication and relationship-building skills
- Experience with Industrial AI, Real-Time Process Optimization, advanced process control, manufacturing analytics, or Industry 4.0 technologies
- Experience serving customers in Chemicals, Oil & Gas, Building Materials, Mining & Metals, Pulp & Paper, Food & Beverage, or Life Sciences industries
- Experience developing value realization programs and outcome-based customer engagement strategies
Benefits
- Comprehensive Medical, Dental, and Vision coverage - 100% employer paid
- Company-paid life insurance, short-term & long-term disability
- 401(k) with up to 6% company match
- Health Savings Account (HSA) and/or Flexible Spending Account (FSA)
- 25 days of paid time off (PTO)
- 13 paid holidays
- Paid parental leave and paid emergency medical and recovery leave
- Matrimony Leave
Company Overview