[Remote] Good Hands Repair Network Inside Technician Consultant

Note: The job is a remote job and is open to candidates in USA. Allstate is a company that has been protecting families and their belongings for over 90 years. They are seeking a Property Good Hands Repair Network Inside Technician to analyze and process invoices related to mitigation, restoration, and abatement, ensuring accurate payments while delivering compassionate customer service.

Responsibilities

• Uses technical skills experience to ensure invoices reviewed are timely and proper
• Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues
• Advises management on coaching and mentoring opportunities
• Assists in assessing unit needs for training and development
• May lead or facilitate formal training for adjusters, processors or vendors
• Analyzes mitigation, abatement and remediation bills to assess appropriateness of charges and detect duplicate billings
• Reinspects or reviews vendor mitigation, abatement, remediation or estimates, makes corrections and recommendations and determines correct settlement amounts
• Analyzes usage of mitigation, abatement, and remediation vendors and identifies ways to improve usage and vendor partnerships
• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations and decision making process

Skills

• Mitigation, restoration, abatement or mediation experience working with a vendor
• Uses technical skills experience to ensure invoices reviewed are timely and proper
• Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues
• Advises management on coaching and mentoring opportunities
• Assists in assessing unit needs for training and development
• May lead or facilitate formal training for adjusters, processors or vendors
• Analyzes mitigation, abatement and remediation bills to assess appropriateness of charges and detect duplicate billings
• Reinspects or reviews vendor mitigation, abatement, remediation or estimates, makes corrections and recommendations and determines correct settlement amounts
• Analyzes usage of mitigation, abatement, and remediation vendors and identifies ways to improve usage and vendor partnerships
• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations and decision making process
• This role is required to work a Pacific Time Zone schedule. Applicants from Pacific and Mountain time preferred
• Property claims experience with mitigation, restoration, and abatement, including reviewing invoices and estimating settlement amounts
• Strong organizational skills, in pending assignment management
• One to two years of estimate proficiency in Xactimate preferred
• IICRC certifications are a plus
• Strong communication and customer focus, with the ability to explain decisions clearly and interact with empathy
• Negotiation and vendor management skills, including resolving issues, addressing discrepancies, and partnering effectively with vendors
• Analytical and problem‑solving skills, with the ability to review data, identify billing issues, and make sound decisions independently

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

Company Overview