Remote Healthcare Customer Service Rep – Phone and Portal Assistance – US Based
Job Summary Progressive Technology is seeking a compassionate and detail-oriented Remote Healthcare Customer Service Representative to support our growing healthcare support division. In this role, you will be the first point of contact for patients, healthcare providers, and insurance representatives—assisting them via phone and patient portals. You will be instrumental in delivering empathetic service, resolving inquiries efficiently, and maintaining HIPAA-compliant data handling practices. This is an excellent opportunity to be part of a remote-first, mission-driven team that values care, accuracy, and customer satisfaction.
Key Responsibilities
- *
Answer inbound calls from patients and healthcare professionals related to appointment scheduling, insurance verification, and billing inquiries.
- *
Provide portal assistance including password resets, profile updates, and troubleshooting login issues.
- *
Ensure accurate documentation of patient interactions in the CRM system.
- *
Maintain compliance with HIPAA regulations and organizational security policies.
- *
Escalate unresolved issues to appropriate departments while maintaining ownership until resolution.
- *
Educate patients on available services, insurance coverage, and claim status updates.
- *
Collaborate with internal teams to ensure seamless and efficient support delivery.
- *
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.
- Required Skills and Qualifications
- *
High school diploma or equivalent; Associates or Bachelors degree in healthcare administration or a related field is a plus.
- *
Excellent verbal and written communication skills.
- *
Strong interpersonal skills with the ability to remain calm under pressure.
- *
Proficiency in using CRM tools, Microsoft Office, and web-based applications.
- *
Familiarity with patient portals and healthcare systems.
- *
Typing speed of at least 35 WPM with high accuracy.
- *
Ability to multitask and manage time effectively in a remote environment.
- Experience
- *
1+ year of experience in customer service, preferably in a healthcare, insurance, or telehealth setting.
- *
Prior experience with HIPAA compliance and healthcare data is highly desirable.
- *
Experience handling sensitive personal information with professionalism and discretion.
- Working Hours
- *
Flexible shifts available between 8:00 AM – 8:00 PM EST, Monday through Friday.
- *
Occasional weekend coverage may be requested on a rotational basis.
- *
Full-time and part-time positions available.
- Knowledge, Skills, and Abilities
- *
Knowledge of U.S. healthcare systems, insurance processes, and medical terminology.
- *
Ability to navigate multiple systems and applications simultaneously.
- *
Strong attention to detail and active listening skills.
- *
High emotional intelligence and empathy when interacting with patients.
- *
Self-motivated and disciplined to succeed in a remote work environment.
- Benefits
- *
Competitive hourly pay with performance incentives
- *
Fully remote work with equipment provided
- *
Paid time off and sick leave
- *
Health, dental, and vision insurance (for eligible full-time employees)
- *
401(k) with company match
- *
Training and certification reimbursement
- *
Career development and advancement opportunities
- Why Join Progressive Technology?
At Progressive Technology, we believe in building technology that empowers people—and that starts with our team. Join a company that is redefining remote work in the healthcare support space. You will enjoy the flexibility of working from home, a collaborative culture focused on growth, and the chance to make a real impact in peoples lives through exceptional service.
How to Apply
Ready to help patients and providers navigate their healthcare journey with ease? Click Apply Now or send your updated resume and a short cover letter to us with the subject line: Remote Healthcare CSR