[Remote] Human Resource Generalist-LOA
Note: The job is a remote job and is open to candidates in USA. Children's Minnesota is one of the largest pediatric health systems in the United States, providing care exclusively to children. The HR Generalist supports the administration of all HR services, focusing on leave of absence and benefits administration while delivering exceptional customer service to employees and HR partners.
Responsibilities
- Responsible for leave of absence and benefits administration
- Deliver exceptional customer service to employees, managers, and HR partners
- Familiar with and applies the policies, plan documents and procedures of Children's
- Make leave and benefit determinations
- Answer customer inquiries and resolve any issues
- Responsible for phone coverage of the Employee Service Center
- Provide employees information on a wide variety of HR topics
- Triage calls to the appropriate center of excellence (COE) when needed
- COBRA administration
- Life event status changes
- Benefits billing
- Retro benefit processing
- Employee status changes and reporting relationship changes
- Entering data into the operation systems
- Exhibit good customer service and de-escalation skills
- Follow through within required time periods
Skills
- Two-year AA degree or three years HR background w/o degree
- Three years of HR Generalist experience with emphasis on benefits, disability claims or leave administration experience
- Knowledge of federal, state and local regulations and compliance requirements affecting employee leave of absence and benefits programs including, but not limited to: FMLA, state and local leave laws, Workers Compensation, health and welfare plans, retirement plans, COBRA and Qualified Life Events
- Strong understanding of and ability to administer leave cases and benefits in accordance with Children's payroll practices, procedures and benefits plans
- Ability to work with a high sense of urgency and provide exceptional customer service
- Ability to manage complex and escalated issues with confidence and results. Able to adapt to changing and often ambiguous circumstances
- Must maintain confidential information
- Proficient in Microsoft Excel and Word
- Bachelor's degree preferred
Benefits
- Medical, dental, vision, retirement, and other fringe benefits
- Shift differentials or premium pay (for positions that require night, weekend or on-call work)
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