[Remote] Implementation Consultant
Note: The job is a remote job and is open to candidates in USA. Bonterra is a company dedicated to increasing the giving rate in the social good sector through innovative technology. The Implementation Consultant will lead complex client implementations, designing tailored solutions for nonprofit organizations and ensuring client satisfaction while managing project budgets and timelines.
Responsibilities
- Acquire and maintain deep expertise across the full Case Management product suite and/or Fundraising Solutions. Apply your knowledge to design creative, custom solutions when standard templates don't fit
- Conduct thorough discovery to understand client org structure, strategic goals, data needs, existing systems, and migration requirements
- Design and configure sophisticated solutions within budget, documenting requirements clearly and estimating hours and timelines accurately
- Lead technical demonstrations of solutions, translating complex features into language that resonates with specific client requirements and stakeholders
- Partner with Project Managers, fellow Implementation Consultants, and Onboarding Consultants to coordinate delivery and ensure quality across multiple concurrent implementations
- Lead collaborative working sessions with client subject matter experts, ensuring they're learning and building confidence as you build their solution
- Develop and maintain trusted relationships with contacts at all levels of the customer organization, from program staff through VP/Director leadership
- Proactively identify and communicate project risks. Escalate early, involve leadership and partners as needed, and prevent crises through direct client conversations about scope, budget, and priorities
- Maintain accurate project records in Salesforce and Monday.com, capturing decisions, timelines, and status daily
- Contribute to PS process improvement, documenting best practices, building reusable assets, and mentoring junior team members on implementation strategy and delivery
Skills
- 6+ years of professional experience
- 3+ years of experience in software implementation, consulting, or solution architecture
- Active listening skills enabling you to quickly understand a company's org structure, goals, and data needs
- Demonstrated ability to document requirements, design solutions, and estimate timelines and effort
- Problem-solving skills with technical agility, creativity, and comfort working in ambiguous situations
- Strong relationship-building skills (you gain trust and influence quickly)
- Clear verbal and written communication, including the ability to break down complex concepts into simple, compelling language
- Strong individual accountability and ability to work independently while collaborating effectively across teams
- Administrator or power-user-level experience with Bonterra Case Management or Fundraising Solutions products
- Background in human services, social services, nonprofit operations, or nonprofit technology
- Knowledge of government databases, reporting requirements, and compliance frameworks
- Experience with data migration projects, including planning, mapping, validation, and QA
- Familiarity with SQL and the ability to create custom queries for data analysis
- Proficiency in Microsoft Excel, Salesforce, Monday.com, and Lucidchart
- Experience mentoring or leading junior team members
Benefits
- We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details [here.](https://www.bonterratech.com/careers)
- Bonterratech.com/careers
- Bonterratech.com/culture-values-and-deib
- Bonterratech.com/culture-values-and-deib
- Bonterratech.com/careers
Company Overview