Remote intake & admission specialist– Residential/Inpatient Mental Health (must be experienced)

Remote Admissions Intake Counselor – Mental Health Program Advanced Mental Health, a residential mental health treatment program in Los Angeles, is seeking a highly experienced, reliable and organized Remote Admissions Intake Counselor to support prospective clients and families seeking mental health treatment. This role is ideal for someone with strong phone communication skills, sales or admissions experience, and the ability to guide sensitive conversations professionally and confidently. Our program supports individuals experiencing depression, bipolar disorder, schizophrenia, anxiety, and related mental health conditions.

Responsibilities

• Answer inbound calls from prospective clients and families within first 3 rings
• Explain program services and answer questions about treatment and admissions
• Build rapport and guide callers through the enrollment process
• Follow up consistently with leads and prior inquiries
• Document all calls and follow-up activity in Lightning Step CRM
• Maintain professionalism, confidentiality, and organization at all times
• Assist with alumni outreach and referral partner follow-up during slower call periods

Average call volume is approximately 5–7 calls per day, with additional follow-up responsibilities throughout the day.

Qualifications

• Minimum 2 years of sales, admissions, enrollment, or intake experience
• Minimum 2 years of phone-based patient intake or client support experience
• Strong phone presence and professional communication skills
• Comfortable discussing sensitive mental health-related situations
• Experience using CRM systems and tracking follow-ups
• Strong organization and time management skills
• Ability to work independently in a remote environment

Preferred Experience

• Mental health, behavioral health, healthcare, or residential treatment experience
• Nursing, therapy, counseling, or medical background
• Business development or referral outreach experience
• Experience with Lightning Step CRM

Schedule Candidates must be available to answer calls between: 8:00 AM – 6:00 PM PST Available schedule options:

• Monday–Friday
• Saturday–Sunday

Pay: $2,000.00 - $4,000.00 per month Benefits:

• 401(k)

Application Question(s):

• Do you currently work from home?
• Will you be able to answer your phone from 8AM to 6 PM PST?
• Do you prefer to work Mon-Fri or Saturday-Sunday?
• Do you have specific experience as a phone intake and admissions specialist for a behavioral health company? If so, how many years of experience do you have?

Experience:

• nursing or medical background: 1 year (Preferred)
• Mental health counseling: 1 year (Preferred)
• sales: 2 years (Required)
• patient intake and admissions call : 2 years (Required)

Work Location: Remote