[Remote] IT Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. Labcorp is a leader in diagnostics, drug development and healthcare innovation. They are seeking an IT Customer Service Specialist to provide first-level technical support, troubleshoot system issues, and manage user access in a dynamic environment.
Responsibilities
- Provides first-level technical support to the company for user inquiries and system security
- Assists users with log-on problems, reinstating revoked security, and changes in access privileges
- Troubleshoots system errors and lockups, and answers how-to system security questions
- Routes second-level system questions to the appropriate individual/department
- Processes all mainframe security requests and purchase approval security requests
- Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day
- Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support
- Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics
Skills
- HS Diploma
- 1 or more years' experience in IT Customer Service
- 1 or more years' customer support experience
- 1 or more years' experience with strong phone contact handling skills and active listening abilities
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Bachelor's Degree
- 1 or more years' experience in a high volume, inbound call environment(50+calls/day)
- Current or prior Labcorp experience
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO
Company Overview