[Remote] Operations Engineer
Note: The job is a remote job and is open to candidates in USA. LT Harper Recruitment Group is supporting a growing managed security and IT services provider looking to hire an Operations Engineer. The role involves owning technical delivery from issue detection to resolution, providing frontline support, incident response, and managing client relationships.
Responsibilities
- Frontline support: picking up a broad mix of 1st and 2nd line IT and security tasks across varied systems, dealing with customers directly to get them back up and running
- Incident response: triaging alerts coming through from the SOC, steering customers' internal teams on how to remediate, and stepping in to action fixes yourself
- Product work: getting under the bonnet of the in-house software, working to strategic roadmaps that strengthen customers' security posture, and tailoring controls to each customer's needs
- Client ownership: running regular check-ins and service reviews with clients large and small, unpacking their security concerns and walking them through the roadmap
- Pre-sales: partnering with the sales team on demos and proofs-of-concept for prospective clients
- Delivery: running ad hoc security and IT projects from start to finish, keeping internal and external stakeholders aligned
Skills
- A 1st class degree in Computer Science, Cyber Security, Engineering, Mathematics, or Physics
- Practical, hands-on experience, whether that comes from homelabs, open-source contributions, or looking after live environments
- A strong grounding across operating systems, networking, security protocols, scripting, and cloud infrastructure
- Sharp problem-solving instincts
- Drive and ambition in equal measure
- A natural curiosity and the appetite to keep teaching yourself
Benefits
- Full support through professional certifications and a structured training programme.
- The chance to speak at industry conferences and build a name for yourself.
- A team you can learn from, with backgrounds spanning banking, consulting, high-tech, and cybersecurity.
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