[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. Dexian is a technology company seeking a Mid-to-Senior level Operations Manager to support sensitive and security-focused workstreams. The role involves managing stakeholder relationships, coordinating operational processes, and improving efficiency while ensuring compliance with security protocols.

Responsibilities

• Execute customer account setup and configuration tasks in internal administrative systems, following established runbooks
• Process approved request batches accurately and on schedule, verifying changes take effect and escalating discrepancies
• Maintain accurate records of completed work: update trackers, close out request threads, and flag mismatches between records and live system state
• Coordinate with internal teams across multiple deployment environments, including government cloud
• Propose runbook updates when documented steps drift from how systems actually behave

Skills

• Mid-to-senior level Operations Manager role supporting highly sensitive and security-focused workstreams within a technology company
• Ability to manage and influence a broad range of stakeholders
• Responsible for coordinating account provisioning, access management, and permissions-related processes while ensuring adherence to security and compliance requirements
• Key focus on implementing and streamlining operational processes to improve efficiency, scalability, and execution
• Strong program and project management skills required to drive initiatives across multiple teams and ensure successful adoption of new processes
• Exceptional attention to detail is critical due to the sensitive nature of the work; errors can have significant downstream operational, security, or compliance impacts
• Comfortable operating in a high-trust, high-accountability environment where discretion, judgment, and accuracy are essential
• Strong organizational skills, process improvement experience, cross-functional collaboration capabilities, and a track record of executing complex operational initiatives
• Strong attention to detail in high-volume, multi-system execution work — small errors have customer-facing impact
• Comfort working in internal admin tooling and structured workflows; prior operations, deployment-support, or technical-support experience preferred
• Clear async written communication; comfortable working US Pacific hours
• Comfort escalating to internal stakeholders when there are bugs or questions you can't answer on your own
• Ops manager at a tech company would be ideal

Company Overview