[Remote] Operations Technician III
Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a trusted network provider for the AI-powered world, focusing on high-performance connectivity. The Operations Technician III will manage network systems installation and maintenance, troubleshooting complex issues and ensuring optimal network performance.
Responsibilities
- Technician for customer/company network systems installation and/or maintenance activities
- Resolves complex network problems involving power, network hardware and software, lines, modems and terminals
- Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets
- Monitors network operations and resolves routine network monitoring problems
- Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets
- Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP
Skills
- Associate degree or equivalent education and relevant experience
- 3+ yrs related experience in specific area or equivalent
- May require technical certification
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Company Overview
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