[Remote] Principal, Global Customer Support Role Excellence
Note: The job is a remote job and is open to candidates in USA. Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. They are seeking a Global Customer Support Role Excellence Principal to advocate for the Customer Support team, balancing enablement program requirements with organizational readiness needs. The role involves collaboration across various teams to ensure effective program delivery and improvement.
Responsibilities
- Successfully identifying and communicating Customer Support organizational perspective and needs with enablement program owners
- Consistent delivery and achieving goals and metrics
- Partner with other enablement staff in designing, creating and delivering enablement programs
- Continuously engage with constituents at all levels to validate and collaborate on requirements and program results
- Proactively seeks input and content from subject matter experts to aid in the curation of enablement programs
- Identify and communicate potential efficiencies and enhancements
- Participate in discovery session with business leaders to build and refine requirements
- Perform due diligence on developing programs
- Develop and improve tools and templates
- Able to identify relationships between programs and resolve overlap with other programs
Skills
- 10+ years of professional experience with a focus on communications, marketing, training, knowledge management, or related field
- Bachelor's degree or equivalent experience in a related discipline
- Strong verbal and written communications skills; attention to detail and ability to convey complex messages
- Strong relationship management skills across all levels in the organization
- Comfortable with ambiguity
- Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills
- Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance
- Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones
Benefits
- Workday Bonus Plan or a role-specific commission/bonus
- Annual refresh stock grants
- Reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
- Flexible schedule that caters to your business, team, and personal needs
- Opportunity to come together in our offices for important moments that matter
- Employee Referral process
Company Overview
Company H1B Sponsorship