[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. OneSource Virtual (OSV) is a company that has been dedicated to serving Workday customers since 2008, providing technology and expert services for payroll and finance solutions. They are seeking a Program Manager to lead the design and implementation of new service programs, transitioning from project management to program ownership to ensure operational health and continuous improvement.
Responsibilities
- Program Development: Assist with the design and development of comprehensive shared service programs. including defining business requirements, defining milestones, and success criteria
- Project Management: Manage all aspects of the Shared Services Projects. including communication management, change management, user acceptance testing, risk management, and project reporting
- Knowledge and Process Creation: In cooperation with OSV’s Learning and Development team, develop training materials, documentation, and resources to support initiatives, ensuring that all materials are accurate, engaging, and effectively communicate critical concepts
- Training Delivery: Coordinate and facilitate training sessions, workshops, and webinars for internal Shared Services teams, providing guidance on best practices, processes, and tools
- Quality Assurance: Establish mechanisms to assess program effectiveness, solicit feedback from stakeholders, and adjust as needed to improve outcomes
- Cross-functional collaboration: Work closely with various teams within OSV to align programs with overall business goals and strategies
- Administration Project Management Tool: Ability to manage, configure, and optimize project management software to support project teams in planning, executing, and tracking projects efficiently
- Continuous Improvement: Ability to systematically identify, analyze, and enhance processes, products, or services over time to achieve better performance, efficiency, and quality
Skills
- Bachelor's degree in business administration, marketing, or a related field; advanced degree preferred
- Proven experience (5 years) in project management, preferably in technology, Business Process Outsourcing, Professional Services, or similar industries
- Excellent communication skills, with the ability to effectively convey complex concepts to diverse audiences
- Demonstrated ability to collaborate with cross-functional teams and build consensus among stakeholders
- Experience with and knowledge of Workday is preferred
Company Overview
Company H1B Sponsorship