[Remote] Program Manager, Digital Fulfillment

Note: The job is a remote job and is open to candidates in USA. AVIXA is seeking a Digital Fulfillment Program Manager to join their team. This key role will be responsible for managing and optimizing the fulfillment process, ensuring program management at scale through successful delivery of sponsorship agreements, and excellent client service.

Responsibilities

• Association Sales Fulfillment Management: to include the daily management of the entire sponsorship fulfillment process, ensuring all tasks and touchpoints are executed efficiently and effectively both internally and externally, aligning with client expectations and AVIXA’s standards. To include:
• With a comprehensive understanding of each contract, develop a clear and deliberate plan and timeline to execute according to the terms
• Liaising with external sponsors to collect logos, digital ads, panelist info, and various contracted assets
• Liaising with internal stakeholders and product owners to ensure comprehensive inventory management and successful execution of all deliverables
• Ensuring total program health for sponsors for the duration of their engagements
• Assembling and distributing program metrics upon program completion for both internal and external stakeholders
• Cross-Functional Collaboration: working closely with sales, marketing, content delivery, and other departments as needed to ensure seamless integration and execution of sponsorship deliverables
• Performance Metrics: you will review existing key performance indicators (KPIs) for both customers and the sales staff, then work to provide an updated process for both management and distribution both internally and externally on an ongoing basis
• Sponsor Payment Facilitation: working as a key facilitator between finance and sales, your role will help in the speedy recovery and collection of outstanding funds
• Client Relationship Management: where you will serve as a key point of contact for sponsors, maintaining strong relationships and ensuring their needs and expectations are met throughout the engagement. This will include managing the long-term program health toward success and escalating challenges/problems and/or areas for improvement of both product and process
• Client Success/Satisfaction: where you will work directly with sponsors on content best practices and industry alignment, ensuring success and strong ROI on their investments
• Process Optimization: where you will analyze and refine sales fulfillment processes to improve efficiency, accuracy, and client satisfaction. Implement best practices and innovative solutions to streamline operations in key products such as Webinars, Power Hours and Podcasts

Skills

• Expert-level Program Management Skills: including planning, organization, prioritization, risk and stakeholder management, and critical thinking. Strong ability to manage multiple projects and priorities simultaneously
• Analytical Skills: Ability to analyze data, identify trends, and implement effective solutions to improve processes. Look at the data, interpret success/ opportunities for improvement, and craft a strategic story for internal stakeholders and key customers
• Communication Skills: Excellent verbal and written communication skills, with the ability to build and maintain strong client relationships
• Adaptability and Conflict Resolution Skills: agility in adjusting to changing circumstances, and resolving issues that benefit all parties involved
• Collaboration and Empathy: Notable interpersonal skills that include understanding customer needs and advocating for their satisfaction and success, as well as working effectively with diverse teams across different departments
• Education: Knowledge and experience are prioritized. College/ education may be considered alongside direct experience
• Experience: Minimum 5 years in program management, sales fulfillment, client success, marketing or related roles
• Technical Skills: CRM, project management platforms, digital analytics platforms, digital publishing tools
• Other skills: Fluency in English language and grammatical best practices, digital writing and/or project management
• Marketing/ Design Skills: Bonus points for the ability to create engaging reports and storytelling presentations
• Digital Tools Fluency: including but not limited CRM, digital program/ project management tools (bonus points if you know ClickUp in particular!), digital analytics platforms (such as Google Analytics, Chartbeat, etc.). Bonus points for experience with tools such as CMS, DAM, etc
• Bonus points for direct experience working with clients around the world

Benefits

• This position is eligible for full benefits
• Manager level annual incentive bonus program
• Generous PTO and holiday time off
• Flexible working hours
• Option for a Compressed Work Week (i.e., 9/75 work week, or every other Friday off)
• AVIXA offers comprehensive medical, dental, and vision benefits
• 401k plan with company matching
• Pet insurance
• Learning and career development opportunities
• Education assistance

Company Overview

Company H1B Sponsorship