[Remote] Project Manager
Note: The job is a remote job and is open to candidates in USA. Keyfactor is a leader in trust infrastructure for AI and machines, dedicated to securely connecting the world. The Project Manager is responsible for leading mid-level professional services engagements, ensuring high customer satisfaction and effective project management.
Responsibilities
- Defines, monitors, and adjusts project scope and timelines as necessary
- Schedules, coordinates, and leads meetings and working sessions for team members and customers
- Conducts customer meetings via video and voice calls, promoting active participation
- Acts as an escalation point for project issues and initiates resolution
- Ensures the company meets legal obligations through contract interpretation
- Leads daily customer-facing interactions via Teams/Zoom calls and emails
- Advances projects by collaborating with clients and internal resources
- Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects
- Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication
- Leads the development of processes and procedures to create scalable standards
- Assists in determining and tracking team KPIs
- Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so
- Prioritizes customer satisfaction, resulting in referenceable accounts
- Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously
- Reports and escalates issues to management as needed
- Ensures project data in Salesforce and project management tools is up to date
Skills
- Bachelor's degree in business administration, Project Management, or related field required; or equivalent experience
- Comprehensive knowledge of industry standards, company operations, and advanced methodologies
- Moderate experience managing/interacting with 3rd party resellers/service providers/partners
- In-depth knowledge of project management principles and methodologies
- Exceptional ability to deliver projects on time, within scope, and within budget
- Advanced risk management and mitigation skills
- Strong analytical and problem-solving capabilities
- Advanced proficiency in project management software and tools
- Ability to lead small projects, innovate within the role, and provide training to peers
- Capacity to provide strategic direction and guidance to project teams
- Ability to influence stakeholders and drive consensus
- Ability to develop and implement project plans that align with organizational goals
Benefits
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Company Overview