[Remote] Remote Customer Service - Benefits Specialist
Note: The job is a remote job and is open to candidates in USA. RG&T Solutions is seeking a dedicated Remote Customer Service - Benefits Specialist to join their team in Leacock-Leola-Bareville, Pennsylvania. The role involves assisting clients and employees with benefits inquiries, explaining plan options, and resolving issues while providing exceptional customer support through various communication channels.
Responsibilities
- Assisting clients and employees with benefits inquiries
- Explaining plan options
- Resolving issues efficiently
- Providing exceptional customer support through various communication channels, including phone, email, and chat
- Processing benefits enrollments
- Maintaining accurate records
- Ensuring compliance with policies and regulations
- Collaborating with internal teams to improve service delivery
- Contributing to training initiatives
Skills
- Excellent communication skills
- Problem-solving skills
- Attention to detail
- Self-motivation
- Strong organizational skills
- Ability to manage multiple priorities effectively
- Familiarity with benefits programs
- Familiarity with regulatory standards
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work hours
- Ongoing professional development opportunities
Company Overview