[Remote] Remote Operations Center Team Lead (Level III)
Note: The job is a remote job and is open to candidates in USA. New Energy Equity is a leading company in the renewable energy sector, focusing on innovative solar solutions. The ROC Team Lead is responsible for overseeing the operations of the Remote Operations Center, including monitoring solar fleet performance and mentoring junior analysts.
Responsibilities
- Coordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst team
- Mentor and develop junior Operations Analysts on monitoring best practices, alert triage, and escalation procedures
- Own the ROC shift schedule, including weekend monitoring coverage, and ensure adequate staffing for all operational windows
- Serve as the primary escalation point for complex or ambiguous alerts before routing to Engineering
- Lead development and maintenance of ROC standard operating procedures, escalation matrices, and training materials
- Closely monitor and analyze day-to-day performance data for ESS’s distributed solar portfolio to identify equipment outages and underperformance
- Identify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service tickets
- Respond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties within set response times
- Serve as a point of contact for field technicians, utilities, and other personnel onsite
- Responsible for maintaining operational availability metrics for each solar facility
- Aid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC Manager
- Conduct monthly performance analysis and report to clients
- Diagnose and troubleshoot DAS/SCADA problems
- Onboard new solar sites into the appropriate monitoring platforms, including VPN configuration, tracker system integration, and platform setup
- Conduct remote equipment operations with high sensitivity to the safety and integrity of personnel and equipment
- Create and maintain documentation to effectively support the operating fleet. This may include operating procedures, turnover documentation, work instructions, etc
- Work a weekday schedule with responsibility for coordinating and periodically anchoring rotating weekend monitoring coverage (4-hour shifts on Saturday and/or Sunday)
- Perform initial review and triage of protective relay event files (SEL); escalate complex events to Engineering per established procedures
Skills
- 3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed generation (C&I, community solar) strongly preferred
- Bachelor's degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degree
- Established experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communications
- Knowledge of protective relay settings and event analysis (SEL experience preferred)
- Demonstrated ability to mentor, train, or lead technical team members. Prior team lead or shift supervisor experience preferred
- Proficiency with Microsoft Excel and the Microsoft Office Suite
- Proficiency with CMMS software (ESS uses Salesforce)
- Ability to work independently, prioritize across competing demands, and delegate effectively
- Experience with distributed generation portfolios (community solar, C&I rooftop, ground mount) across multiple states
- Experience in reading one-line, and three-line electrical drawings
- Familiarity with field service reporting platforms
- Experience with solar fleet onboarding, including VPN setup, tracker integration, and monitoring platform configuration
Benefits
- Retirement Benefits
- Medical, Dental & Vision
- Health Savings Account
- Flexible Spending Account
- Life Insurance and Disability
- Tuition Reimbursement
- Voluntary Benefits
- Paid Absences
Company Overview