[Remote] (Remote) Technical Consultant
Note: The job is a remote job and is open to candidates in USA. Harris Computer is a leading provider of mission critical software to the public sector in North America. They are seeking a Technical Consultant to join their Managed Services & Technical Operations team, responsible for managing ERP/CIS systems and ensuring their reliability, security, and stability.
Responsibilities
- Manage multiple ERP or customer information systems simultaneously as the primary or secondary consultant (primarily on-prem customers to start, and then Azure)
- System and database administration (SQL Server), some Oracle
- Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment
- Troubleshooting and ad-hoc support (issue triage and resolution, tracking via ticketing system) and regular administration tasks (product releases, patching, updates)
- Be part of 24x7 on-call rotation, when required
- Perform weekend activities, when required
- Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained
- Deliver monthly reports containing key and relevant details about the system, when required
- Help maintain highly available cloud infrastructure solutions on Azure (Linux virtual machines, database services, securing network security groups)
- Help maintain Microsoft Azure virtual machines and services (single sign-on, storage, key vault)
- Help ensure all cloud infrastructure is administered with emphasis on availability, reliability, security, and scalability
- Be proactive and help develop automation tools and scripts for deployment, monitoring, and maintenance on Azure
- Help configure, maintain, monitor, and administer Windows Server or Desktop Operating Systems
- Co-lead or support disaster recovery systems for Azure
- Manage user permissions, single sign-on and password management, Active Directory group policy or Microsoft Azure policies (such as conditional access)
- Create, update, and improve internal documentation and guides
- Attend daily team calls for delivery, deployment, and improvement of services
- Prepare and participate in knowledge transfer and training sessions with other team members and staff
- Work with other members of the Managed Services team, Cayenta support, business intelligence, and development groups to identify and resolve problems
- Contribute to internal projects as needed
Skills
- 3 or more years of technical support, system administration, or managed services experience or education
- Experience or solid knowledge of Microsoft SQL Server
- Some experience or knowledge of Azure
- Flexibility to work on weekends (either Tuesday to Saturday or Sunday to Thursday), when required
- Team player, capable of working as part of a team and independently with minimal supervision
- Passion for providing excellent customer service and experience
- Desire to look for opportunities to continually improve
- Takes initiative and enjoys learning through self-study and collaborative teamwork
- Strong analytical skills and technical acumen
- Experience with Apache Tomcat, Tomcat hardening, and SSL certificates
- Excellent written and verbal communication skills
- Strong time-management skills to meet competing deadlines
- Experience using Jira, TeamSupport, or equivalent tools
- Experience with managed services
- Experience with both Microsoft SQL Server and Oracle administration
- Certifications such as CompTIA+, Network+, Security+, AZ-104, or AZ-305
- Experience with cloud services and virtualization technologies
- Strong communication skills and ability to explain technical concepts to non-technical users
- Experience with scripting and automation using PowerShell, Shell, Azure Command-Line Interface, or similar tools
- Experience with TCP/IP networking
- Project delivery on Azure
- Previous working experience in the utility industry is desirable
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Company Overview
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